What Is the Purpose of Service Request Management?

  • Created on Jul 02, 2024
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The global market for service request management solutions is anticipated to rise at a considerable rate during the forecast period 2021 to 2027. Some key reasons why effective service request management is business-critical include:

  • Maintaining business productivity and efficiency at all times
  • Ensuring minimum downtime and business interruption
  • Alleviating day-to-day workload on IT teams
  • Reducing impacts or risks of having malfunctioning or inadequate services and processes
  • Improving service delivery and ensuring customer satisfaction
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